Terms of Use for End Users

General terms and conditions for use of the platform by end users

Date: 05.01.2022

Please read this document carefully before using the 3veta Platform. It contains the terms and conditions for its use, which are the contractual clauses between you as a recipient of information society services and us as a provider of such services.

The 3veta Platform is available at the address: 3veta.com and includes all subdomains through which the information system ensuring its functioning is used, incl. created personal websites.



  1.  These General Terms and Conditions regulate our relations with individuals or legal persons – end users who register in the Platform to receive the services provided by the Professionals.
  2.  The 3veta Platform is owned by Threevita Ltd, a legal entity entered in the Commercial Register and the Register of Non-Profit Legal Entities with a Unified Identification Code (UIC): 205364700, with a registration number under the Value Added Tax Act: BG 205364700 and with registered office and address of management: Sofia, 66 Patriarch Evtimiy Blvd., ent. C, 1st floor.
  3. The contact details of the Company are:
    • Address: Sofia, p.c. 1000, 66 Patriarch Evtimiy Blvd., ent. C, 1st floor.
    • M: 0889201796
  4. In these Terms of Use we employ terminology with the following meaning:
    • The Platform (3veta, our services) – a web service that is designed to facilitate the interaction between persons providing services electronically (Professionals) and their customers (End Users), providing the opportunity:
      • for personal or group audio and video meetings, scheduling of meetings, and for payment / receipt of payment electronically for the services provided by the Professionals;
      • to create an individual website and/or booking page for each Professional, including providing hosting for the created website and/or booking page, as well as a personalized subdomain to the 3veta.com domain.
    • Provider of the services provided by the Platform (us, we) – Threevita Ltd.
    • End User – a natural or legal person who has registered in the Platform in order to be a recipient of a service provided through the Platform by a Professional or to use other services provided by the Platform.
    • Professional – a natural person acting in a commercial or professional capacity, or any legal entity that uses the Platform to provide End Users with services related to their commercial activity, business, craft or profession.
    • Registered profile (profile, personal profile) – an individual record in the information system through which the Platform functions, created for each person who wishes to use it. Creating an account allows the services provided by the Platform to be used and saves data on the way that person uses the Platform.



  1. In order to use the Platform as an End User, the following conditions must be met simultaneously:
    • To provide a device and internet connection that allow you to use the Platform;
    • To have a browser installed that allows the use of cookies (otherwise, the Platform will not work properly);
    • To have an email;
    • To create your personal profile in the Platform, unless you only join already existing free meetings where you can enter without an account;
    • To provide a microphone and camera, as well as allow the system access to them – only when you receive a service for which you need to participate in video and audio exchange with the Professional.
  2. In order to use the Platform, you must be 18 years of age and not have a limited legal opportunity to enter into a contract.
    • If you have reached the age of 14 or you have reached the age of 18, but you do not have the legal ability to conclude contracts on your own, confirmation of a parent/guardian is required to use the Platform.
    • If you have not reached the age of 14 or you have reached the age of 18, but you do not have the legal ability to conclude a contract, even with confirmation from a parent/guardian, you cannot use the Platform.
    • By registering, you guarantee that you can conclude contracts on your own or you have received the necessary confirmation from a parent/guardian.
  3. Creating an account and using the Platform as an End User is free of charge. When a price is due for receiving a service from a Professional, the amounts you pay are the price for that service.



  1. As an End User, you may use the following stand-alone services (regardless of the services provided by the Professionals) provided by the Platform:
    • Registering a personal profile.
    • Creating an invitation to a Professional whose services you would like to use.
    • Saving data about the services used by the account, as well as about the upcoming meetings (list of the held / upcoming meetings, provider, date, price paid for each meeting).
  2. As an intermediary between you and the Professional, the Platform provides you with the following services:
    • Payment by debit or credit card at the price set by the Professional for the service, which is done through the online Platform for making electronic payments Stripe.
    • Video and audio connection with the Professional upon receipt of their service.
    • Exchange of text messages with the professional and with the other participants, receiving at the same time a service from the Professional.
    • Determining a rating/assessment for the meeting with the Professional.
  3. As a provider of these services, we reserve the right at any time to change the type (by adding new or removing existing ones) of the services provided or of certain functionalities of the Platform, for which we will make the appropriate changes in these Terms.
  4. We provide the specified services in the languages in which the Platform is available. The language in which the Professional provides the service is agreed between you and the Professional himself.
  5. Some of the services provided by the Platform can also be obtained through the 3veta mobile application. The terms and conditions for its use are contained in the Terms of Use of the 3veta mobile application.



  1. In order to use the full capabilities of the Platform, it is necessary to create a registered account, indicating the necessary data in the form for registration of End Users, provided through the interface of the Platform. Ad-hoc meetings may be attended without a registration, depending on the preferences of the Provider, who has created the meeting. 
  2. Upon registration, you agree to provide accurate and up-to-date data. In case of change you are obliged to promptly update the data specified during registration.
  3. In order to register with the Platform you need to:
    • Select the end-user registration functionality available on the Platform.
    • Define a name and password for remote access – you can change them at any time, through the relevant functionalities of the Platform.
    • Specify an e-mail – it is necessary for us to communicate with you in connection with the services we provide. To this e-mail address we will send the electronic correspondence related to the use of the Platform, e.g. to confirm the registration or to request a change of access password. You can register with a specific email only once, whether you register as an End User or as a Professional, and you cannot change the registered email yourself.
    • Declare that you accept these Terms and are informed about the activities of personal data processing through the available functionality of the Platform – without acceptance of these Terms, registration can not be done.
    • Press the “Register” button – before clicking the “Register” button, you have the opportunity to view and edit the information you have provided.
    • Confirm your registration – we will send an email to the specified email address, which will contain a request to confirm the email and activate your account.
  4. Selecting the “Registration” button and confirming the registration via the email you have received are electronic statements with which you enter into a contract with us in accordance with these Terms.
  5. By accepting these Terms, you agree that the electronic statements to Threevita Ltd, made through the Platform and/or through your registered e-mail and electronic statements from Threevita Ltd to you, which are signed with a simple electronic signature, are considered signed with a handwritten signature.
  6. After confirming your e-mail, we will send you a letter to create the registration. With the letter for the successful registration, we inform you that we confirm the receipt of your statement for concluding the contract.
  7. In order to use the Platform for receiving services from a Professional, it is necessary to:
    • Have concluded a contract for the provision of the service with the Professional or to have an agreement with them on the conditions for receiving the service.
    • Receive an invitation from the Professional to hold the meeting.
    • Pay the price set by the Professional with a debit or credit date – is a payment under the contract for receiving the service with the Professional.
    • Join the meeting at the time set by the professional – is to receive performance from the Professional under the service contract with them.
  8. When using the Platform you are obliged to comply with these Terms and the Acceptable Use Policy of the 3veta Platform.



  1. In the process of using the Platform, we collect and process a certain amount of information that is personal data. Detailed information about the processed data and the processing activities performed is contained in the Privacy notice for the processing of personal data.
  2. When visiting the website, information is collected through cookies. Detailed information is contained in the Declaration on the use of cookies and local storage technology.
  3. The data that you provide to the Professional in the process of receiving the service (during the call or through the exchanged messages) are processed only by the Professional. We do not access this data. The lawful processing of this data, incl. the fulfillment of the obligation to inform the data subjects is entrusted to the Professionals. As the exchange takes place through our Platform, we are processing this data. The rules for processing this data are set out in the Agreement on the processing of personal data between us and the professionals who use the Platform.



  1. We may temporarily restrict access to your account, and you will not be able to use the Platform and access your data only for the duration of the restriction in the following cases:
    • In case of suspicion of violation of these Terms or the law – until it is clarified whether a violation has been committed.
    • Upon a request from a competent state authority – for the period specified by the competent authority.
    • In case of an explicit request from you and in case of a substantiated reason for this – for the term requested by you.
  2. Upon termination of your registration you will not be able to receive services through the Platform and you will no longer have access to the information stored in it. Your registration is terminated:
    • Upon your request, made explicitly in free text to the following email: support@3veta.com – we will terminate your registration within one month of receiving the request.
    • If your account has not been used for more than 5 years – with one month’s notice.
    •  In case of violation of Acceptable Use Policy of the 3veta Platform, of these Terms or the current legislation – after establishing the violation.
    • In case of a request for termination by a competent state body – immediately after receiving the request.
    • In other cases, at our discretion, with one month’s notice. Upon presentation of the notice, we will inform you of the reasons that require termination.
  3. Upon termination of the registration and respectively of the contract with us, the profile and the data it contains will not be available through the Platform. We will save the data in our database for the required period, after which we will anonymize them. This includes only the data in your profile. The data contained in the profiles of the Professionals whose services you have used are deleted upon application of the storage conditions and terms set by them.
  4. After termination of the registration, the following data shall be preserved:
    • Information about the conclusion of the contract (which we store in log files of the server we use your IP address, as well as any other information necessary to identify you and to be able to reproduce your electronic statement of acceptance of these Terms), which we keep for a period of 5 years from the termination of your registration, so that we may protect ourselves in case of disputes.
    • Information about the services received through the Platform (list of meetings, provider, date, price paid for each meeting) – 5 years from the termination of registration.
  5. If no dispute arises and the data are not requested by a competent authority, the data retained after the termination of the registration shall not be processed in a manner other than storage and shall be anonymized after the expiration of the term.
  6. If a legal dispute or procedure requiring the use of the data and / or a request from a competent state authority arises, the data shall be processed in other ways as well. In these cases, it is possible to retain data for a longer period until the final conclusion of the dispute or proceedings before all instances.
  7. If you wish to download and store data held in your account before you terminate your registration, you may exercise your right of portability in the manner specified in the Privacy notice.



  1. Complaints and signals regarding the operation of the Platform can be sent via the feedback form in the Platform or to the contact address specified in these conditions.
  2. We review the complaints received within 30 days of receipt and will inform you of our decision in an appropriate manner.
  3. The conditions and terms for consideration of complaints and signals regarding the services provided by the Professionals shall be determined by each Professional. We are not committed to reviewing, forwarding or responding to such complaints and signals.



  1. As a provider of the Platform, we are liable for damages and lost profits that occur as a result of the use or inability to use the Platform, when they are the result of intentional actions or acts of gross negligence.
  2. The Platform is an intermediary regarding the services provided by the Professionals and we are not responsible for:
    • The content that is exchanged between you and the Professional.
    • The type and quality of the services provided by the Professional.
    • A refusal of the Professional to provide you with a service paid for by you.
    • . Cases of damage or lost profits as a result of the action of the Professionals.
  3. We are not a party to the contracts between you and the Professionals who provide you with services. All questions related to the service (price, subject, payment term, delivery time, refund of paid amounts) are specified with the Professional. If you have any claims on these issues, consult the appropriate professional.
  4. We do not undertake to check the qualifications of professionals or other requirements introduced for persons who provide certain services (such as persons with regulated professions) and we are not responsible if a professional misleadingly presents him/herself as a person with a certain profession.
  5. We are not responsible for the content of personal websites that Professionals create through our Platform. We do not monitor or endorse this content.
  6. When the Platform contains electronic links and advertising banners pointing to websites outside the control of Threevita Ltd., we are not responsible for the content, accuracy and legality of such websites / web applications or for products and services that have become available to the User when using the services of the Platform.
  7. We are not responsible in case of use of the Platform by a person who does not meet the age requirements specified in these Terms.
  8. We are not liable for damages and lost profits that occur when deleting or blocking your account in accordance with these Terms.



  1. Threevita Ltd. reserves the right to unilaterally amend these Terms in case of change in the services offered or regulatory changes. The new Terms and Conditions are published on the website and apply only in the future.
  2. We will notify you of the changes within 7 days of their completion by e-mail specified during registration and will provide you with the opportunity to familiarize yourself with the changes.
  3. If you do not state that you reject the changes within one month of receiving the notification of the change, you are considered bound by them.
  4. If you declare that you reject the changes, it is considered that the contract for use of the Platform is terminated within 7 days of receipt of the statement of rejection.



  1. The contract, according to these Terms, is concluded in the language in which you use the Platform.
  2. These terms and conditions are freely available on the 3veta.com website.
  3. If you are a consumer within the meaning of the Consumer Protection Act and you believe that these Terms affect your rights, please contact the Consumer Protection Commission at:
    • Address: Sofia, 4A Slaveykov Square, 3rd, 4th and 6th floors;
    • Tel .: +359 2 980 25 24
    • Fax: +359 2 988 42 18;
    • Hotline: 0700 111 22;
  4. The legislation of the Republic of Bulgaria shall apply to all issues not specified here.