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In the customer service field, customer service software has become ubiquitous. What began as an experiment in the 1980s by UPS and IBM to digitize interactions between customers and their agents, customer-support software has grown rapidly to become a one-stop hub for handling customer queries. Here’s the most comprehensive list of customer service software in 2023!
3veta offers an interactive meeting experience for remote teams and distributed companies. Level up your business with a powerful scheduling and team management solution. Break down remote communication barriers with branded video calls directly in your browser. Save time on planning and bring your whole team together to collaborate on projects and tasks. Simplify your workflow and manage work from start to finish all from the same space.
AnyDesk is a free remote desktop application that allows you to access a computer from anywhere in the world. It’s incredibly easy to use, secure and fast. AnyDesk is the main competitor of TeamViewer. To use AnyDesk people only install the host software on the device they’d like to access and enter their login information. Afterward, this computer can be accessed remotely (in a completely secure manner) through the AnyDesk software.
Bonjoro is a video cloud messaging platform that lets you send personalized welcome and thank you videos to your customers. It is the easiest way to send personalized messages in real-time using video, text, email and SMS.
Channels is a phone system that tells you exactly who’s calling before you pick up the phone. It’s like having caller-ID built into every call, but much more powerful. You can identify incoming calls easily and instantly respond by sending them text messages or even having a call transferred to another person based on their role within your organization.
Cisco Jabber offers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing. It is available on all devices and is tailored to large oganizations and Fortune 500 companies.
Consolto is a web-based chat software designed to deliver services remotely through chat or web conferencing. Powered by VoIP and WebRTC technologies, Consolto allows you to start a service from any place in the world. It also provides a collaboration tool for distributed teams and allows them to communicate in real-time.
ExpertBox is a great software choice for any company trying to boost its business and customer experience. ExpertBox offers video collaboration, meeting scheduling, and audio call features. With ExpertBox teams of all sizes communicate better.
HyperTalk boasts a wide range video meeting solutions tailored for different segments, such as education, medicine, sales, and customer support.
Krisp brings the power of AI to the voice. The Krisp platform removes background noise and echo from meetings, leaving only the human voices. This allows anyone with a microphone to start using AI-powered audio experiences across their business. Krisp is perfect for people who have calls in noisy environments or work from home with their children.
Lifesize features online video meetings and meeting rooms, as well as a cloud contact center. It is great for remote and hybrid work connecting.
Livestorm is a video engagement platform that allows you to manage your meetings, webinars, and virtual events from start to finish. It has a simple, intuitive interface making it easy for you to share content and collaborate with others throughout the meeting.
Loom is a smart video recorder that lets you record quick videos of your screen and camera, so you don’t have to talk over what you’re trying to show. It lets you cut down meetings by 29%, so you can spend more time doing what matters. Loom is a global leader in asynchronous video communication.
MeetFox is an all-in-one tool for managing your business online. With MeetFox you can schedule meetings, host video calls, and collect payments all in one place. There are flexible payment options, powerful collaboration tools, and best-in-class security. In 2022, Meetfox got acquired by Sendinblue.
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MicrosoftTeams lets you work and collaborate with more efficiency and ease directly from the app. Advanced features like group calling, voicemail, and call transfers allow you to take a call from any place at any time no matter how far away your employees are. It is a good option for enterprises already integrated fully with the Microsoft toolbox.
RumbleTalk is a group chat platform for websites and virtual events. You can quickly set up and connect with your audience using smartly-designed chat tools like polls, queued messages, video calls, and Q&A sessions with the click of a button. RumbleTalk will help you establish clear lines of communication where every member of your group can get involved in meaningful conversations that drive real business results. RumbleTalk also features a WordPress plugin for those interested in embedding video conferencing on their WordPress websites.
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Skype lets you communicate with people all over the world, no matter what device they’re on. On Skype you can make free voice and video calls, send instant messages and share files with friends on your Windows PC, including tablets and laptops.
TeamViewer is the award-winning software for remote access, remote control, online meetings, web conferencing, and file transfer that lets you connect to any PC or server around the world within a few seconds. You can have remote access to any computer around the world and take control of them as though you were sitting right in front of it. TeamViewer also offers secure file transfer that works over SSL encrypted connections so that you can exchange files of any size with any person on any platform.
Timify is a powerful and efficient scheduling solution for your entire business. Whether for your salon or for other services, Timify offers you the tools you need to be organized and save time. With Timify you can quickly accept appointments in real-time through a booking page; keep track of accommodated appointments and create appointment slots easily. Reminders guarantee an excellent customer experience with emails and SMS notifications.
With Vectera, you can power your customer-facing teams to be more productive and build trust with customers. Powerful scheduling, exclusive branded meetings, and simple support help you take care of the basics so your team can focus on building relationships with customers and prospects. Vectera got acquired by Teamleader in 2022.
Whereby is a beautifully designed video connection platform. Whether you’re sharing life experiences or collaborating on projects, Whereby is a simple one-click video meeting tool.
Yocale is an online business management system to help you schedule, book and manage your clients and appointments online. With Yocale you can track your activity in one spot, connect with new customers, and grow your business with an easy-to-use app that’s right for any size salon.